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NAAFA Report Online

The Fall-Winter 2014 NAAFA Report Has Been Posted for all to read. Please click here on "NAAFA Report Online!"or on the blue banner in the left-hand column of this page.

Alert — New Important Update — 11/18/2014

Agent/Company Issues

Top 10 Employment Discrimination Claims NAAFA often hears from agents who feel they are suffering from some type of company retaliation. Many claim to be hesitant to express concerns or opinions on most matters because of fear of retaliation. Well, guess what? Claims alleging retaliation against an employee for involvement in a complaint reached a record high in fiscal year 2014. This is an interesting read.  2/9/2015

How States Rate on Insurance Regulation, ‘A’ to ‘F’: The 2014 Insurance Regulation Report Card might prove interesting to some of you.  It tells how judges rated each state insurance department on various topics.  Most interesting was how fraud was policed.  We noted that Wisconsin’s greatest weakness is in the area of fraud. (Page 32 of the report card.) Click here to reference the Report Card.  1/9/2015

MN Supreme Court Rules Against Ins. Co. in Key Storm Damage Dispute:  You guessed it. That insurance company is American Family. Agents have been sympathizing with insureds for quite some time when the company decided to replace only the damaged parts of siding or roofs on their hail damaged homes. But the MN Supreme Court ruled against AmFam on Wednesday, December 17, 2014. The ruling states that insurers must match colors even if that means replacing undamaged siding and shingles. Attorneys who represented the homeowners said this could set a precedent statewide. A win for the consumer at last!  12/18/2014

MORE AMERICANS RETIRING LATER THAN THEY EXPECTED !  It is entirely possible that the AmFam agents who found themselves terminated before they'd planned or agents who were forced to resign have added to these statistics. According to research by the Employee Benefit Research Institute (EBRI), there has been a big increase in later-than-expected retirements following the 2008-2009 recession. EBRI found that people who have a retirement plan tend to retire closer to when they expected, compared with those without a plan. NAAFA always recommends that agents develop a plan to retire. As self-employed workers, we have no formal pension or 401K, but many have set up SEP/IRAs which, if faithfully funded to the fullest, can really help lessen the need to continue working past what you'd expected.  11/18/2014

American Family Insurance Fosters Start-ups through Venture Capital Arm!  American Family plans to spend about $50M on helping 'entrepreneurs' start new businesses. Wonder if they'd ever consider giving some of this to agents who need the help. Interesting article you won't want to miss if you wonder where the money goes that AmFam is saving by terminating so many agents.  10/10/2014

10 Things to Know About Auto Insurance!  Although this article recognizes that AmFam is one of the 10 largest insurers in private passenger auto, it states that State Farm, Geico and Allstate lead the way and together these three companies make up 38.8% of the market share. The article contains lots of other interesting statistical information you won't want to miss.   9/12/2014

If You Have Poor Credit, You May Pay Nearly Double for Home Insurance!  This article shows by state, the average percentage that homeowner's insurance increased since the use of credit scores was instituted. No wonder it is hard to sell anything these days. Enlarge the chart on this page and see how rates in your state have increased.   8/18/2014

AssureStart in Washington names Zenner Chief Marketing Officer  As the company moves on ahead with their plans to expand direct marketing, they also appear to be moving on ahead with their termination field agents. As was stated earlier, AmFam evidently feels they have little need field agents anymore. NAAFA continues to hear every day from agents who have just been terminated. Yes, the writing is on the wall.  8/8/2014

Reinsurer Wants $100M Back After 'Falsified' Storm Report!  That's right….$100M back from American Family, ISO Services, and AIR Worldwide Corp, who are accused of falsifying a report by backdating it to hide the original bulletin. The Mariah's lawsuit accuses AIR and ISO of breach of contract and American Family of unjust enrichment, tortious interference with contract and conversion. Could this be a conspiracy to profit from the reinsurer? Read about it here.  7/10/2014

AssureStart Expands Online Small Business Insurance Sales to Three More States!"  As the agent who reported this to NAAFA said, "Talk about another nail in the coffin for agents! Why doesn't AmFam make it easy for their agents to sell?" Yes, it seems the company loves to take business away from their own. This is so easy to figure out….they get the business anyway, but without paying the agent any commission. Sad!  6/21/2014

Agents React to Walmart, Overstock in Ins: "We aren't Dead or Dying, We are Evolving!"  The discussion continues about the future of the insurance agent. Read how both sides argue to defend their positions. Once again, it seems AmFam is taking the side of the McKinsey Report by moving toward having fewer and fewer agents. But the Big "I" has some huge rebuttal arguments. Agents, we're not dead yet!  6/13/2014

Has Online Shopping for Auto Ins. Peaked?  If this report is true (numbers of people shopping for auto insurance on line is dropping) then one would have to wonder whether AmFam's plan to rid itself of so many agents is really a wise idea. Read it here and decide for yourselves. 5/20/2014

2013 American Family Corporate Salaries!  Click this link to see the salaries of all officers and employees who made over $250,000 in 2013. Although some of the Top Ten officers took decreases, the top two officers, Jack Salzwedel and Daniel Schultz managed to pull off hefty increases. This is disappointing as one would think leaders should set examples for others. These increases disappoint agents who continue to suffer with decreased commissions and terminations, and also employees who are being terminated! 5/14/2014

10 Best Companies for Homeowners' Claims Experience!!  It doesn't make the AmFam agent's job easier when we read that the company we sell for ranks #15 in homeowner customer claim satisfaction. AmFam ranks lower than nearly all our captive competitors. We're lower than Nationwide, Farmers, Liberty Mutual, Allstate, and State Farm, to name a few. Why? Why is this happening? For sure, it is not the agents' fault this time. Agents take a lot of blame for a lot of things, but this problem lands back in the lap of the company. Wouldn't it be nice if we could set a quota for AmFam….become #10 within 6 months or you're fired? 3/1/2014

Insurance Executives Hitting the Jackpot!  It's nearly that time of year again when we get anxious to see how much the AmFam Executives will award themselves for the 'great job'(tsk,tsk) they have done this past year. We're told AmFam has been run well this past year….having seen a premium increase. But….what about retention? What about production? If there's been a good year it must be at the expense of somebody, right? Think "agents!" How many agents have lost their jobs at AmFam? How many have lost premiums in their agencies? What about policy count? How many agents have been downright discouraged, threatened, and ready to give up? Bonus time? We think not! 2/18/2014

Why McKinsey's Prediction of Demise of Independent Agents is 'Dead Wrong'!  If you haven't been watching these comments by the independents regarding the controversial McKinsey Report, McKinsey Report you are not keeping up with what's going on in the insurance world. (AmFam uses McKinsey as a consultant.) Here is quite an interesting response to the McKinsey Report just hot off the press. You need to read it carefully. It may open your eyes to the security of your own future. 10/29/2013

12 Agents' Thoughts on their Futures in the Industry!  12 independent agents sound off about The McKinsey Report ... (that their futures are limited). AmFam agents need to sound off, too. Changes being made (by AmFam presumably as a result of their agreement with the McKinsey Report,) are causing heartache and great inconvenience for AmFam agents. 10/17/2013

Top-Ranked Carriers Build Agent Satisfaction into Culture!  Which consultant should AmFam have hired? Mckinsey or Deep Customer Connections? (Remember, they hired McKinsey!!) Deep Customer Connections, we're told in this article, has a niche focus on building a better relationship between carriers and independent agents. This idea seems to be in direct contrast to the philosophy of the McKinsey group. Read it for yourselves….you decide. 10/17/2013

McKinsey to Agents: Adapt or Find Another Line of Work!  Well, this article has caused a lot of uproar with insurance agents across America, and it's not hard to see why. McKinsey compares today's insurance agents' futures to those of yesterday's travel agents…..almost gone! What's your opinion? Is AmFam drinking McKinsey's Kool-Aid? 10/16/2013 is a site where customers can post their thoughts regarding their insurance companies. See what customers are saying about American Family. Scroll down to get the most recent comments.  11/15/2010

Want to “vent” about your job or company? is the place to do it. Read what others are saying, also.  7/23/2010

Did you know copiers have hard drives?  
Information that you copy could fall into the hands of the wrong people, particularly the company you lease your copier from. Agents BEWARE!  5/16/2010

What Every Agent and Customer Should Know About Clue Reports!  1/23/2010

IRS Private Letter Rulings!
        American Family agents, and other captive agents, are considered independent contractors by the IRS. Since the IRS issued Private Letter Rulings for most of the captive companies, captive agents who filed SS-8’s found their appeal rejected immediately because of these Private Letter Rulings. Very few agents have actually read the 111-page Correspondence between AmFam and the IRS, nor have they read the summary American Family Private Letter Ruling so we are posting both of them for you. You will be interested to read about how little ‘control’ the company is supposed to have over the operation of your agency.
        Information in an Allstate Private Letter Ruling states that an independent contractor agent has an “economic interest” in the customer list, and agents will realize this ‘interest’ when they are either paid by a 3rd party for their business OR the agent receives termination benefits based on a formula designed to equal a fair market value of their accounts. [Paragraph 6 under Independent Contractor Phase, (Allstate Ruling)]
        This presumes a fiscal value which should allow an agent to claim capital gain when paid termination benefits. Even more interesting is the fact that AmFam issued a document that says “Formerly called Extended Earnings, the name was changed to “Termination Benefits.” These are payments made to the former agents not to compete.” (See SECA Kit)
        The non-compete clause applies for one year.The AmFam contract does not state that a customer list cannot be used after the one year because logic would dictate that you’d have to have in your possession a customer list in order to begin competing after the one year.

The 20 Common Law Factors of a Perfect Independent Contractor Relationship

Deliberately Misclassified? What Allstate Has In Common With FedEx!
This article appeared recently in the Allstate Agent Association’s Winter 2008/2009 issue of the FOCUS. The article deals with the ongoing question of whether captive agents are independent contractors or employees. We suggest you read this article carefully. You might find you are able to substitute American Family’s name each time you see Allstate’s name. Quoted from the article, “If it Quacks Like A Duck, It’s Probably a Duck.”  3/14/2008

Captive Agents, the Forgotten People!"
NAAFA is again honoring agents’ requests to remain anonymous out of fear of retribution regarding this article, but we think this is perhaps one of the best letters we have received which summarizes the position and fate of all captive agents in America. You won’t want to miss this!  2/28/2008

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Articles, opinions, and viewpoints found on are not necessarily the opinions and viewpoints of NAAFA. The opinions expressed are not those of American Family Insurance Company or any of its subsidiaries. The website’s express purpose is to provide a medium whereby articles pertinent to the industry may be posted and reviewed and also to provide a medium whereby people can express their opinions in written form for any interested parties to view. The website also provides information specifically for its paying members to view and this disclaimer applies to those articles as well. Therefore, NAAFA disclaims any liability for any harm that may be done as a result of these opinions being expressed herein. The website does not guarantee accuracy and correctness of articles posted.
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