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| The National Association of American Family Agents | Todays Date: Jul 24, 2008 | |||
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 RESULTS
OF NAAFA SURVEY REGARDING AGENTS’ LOSS OF INCOME!
NAAFA is working hard for you! Support
NAAFA today!!
AN ARTICLE FOR ALL DISTRICT MANAGERS... Click here!
Copy
of a Mandatory OSAT Meeting notice... Click
here! NAAFA comments on Mandatory OSAT Meetings and Responsibilities... Click here! Why JD Powers and OSAT are bad for your Agency! 7/12/2008 NAAFA is always thrilled and proud when we receive an article such as the one you are about to read. [Why JD Power and OSAT Work Against Your Agency!] It is written with much skill, objectivity, and maturity. We suspect the article is written by an agent, but could very easily have been written by a district manager. We are hearing from both these days. At any rate, there is not much opinion in the article, but a lot of logic and credible facts about the JD Power process. The article is professionally written and we salute the writer’s candor. Jury Awards $2.3M in AF Bad Faith Claim 4/13/2008 Please read this article carefully. Here we have an example once again of American Family proclaiming people guilty till proven innocent in court. Timothy Moore, an American Family insured, was accused of arson by the Company. Mr. Moore had to sue AF of acting in bad faith and breach of contract in denying his claim, and then fraud for falsely accusing him of arson. The federal jury agreed with Mr. Moore and awarded him more than $2.3 million, including $1.15 in punitive damages. Mr. Moore remarked that it was no small task to take on a powerful insurance company. He said what they did was just not right and you can’t treat people like that. What happened to Mr. Moore is what is happening to many former American Family agents. And no, it is NOT right. Some former agents have been falsely accused and are looked upon as being guilty until such time as they can prove themselves innocent in the courts of law. In the process, the agents must spend thousands of dollars defending themselves. Of course, AF has a purpose in all this. They want to distract the agents as they are trying to establish a new life for themselves. They want to financially break the agents. They are making an example, they hope, when they try to “break” an agent. Is it right? No. It is definitely wrong! Why does a corporation act so selfishly? Where does all this evil come from? What has happened to the idea of fairness, truthfulness, ethics and kindness? Why wouldn’t a company want a reputation of treating its customers and employees (and yes, its agents!!) fairly and kindly? What is with all this revenge? Are you angry at someone, American Family?? Are your problems really caused by your customers and agents?? Are JD Power/OSAT Requirements a Violation of Independent Contractor Status? 2/9/2008 American Family’s use of J.D. Powers/OSAT score requirements is a direct attempt to control agent activities. As independent contractors, agents can not be told by the company how they are to run their agencies. Agents are in full control of all their daily activities. Although the steps an agent must go through to meet the requirements in order to receive a J.D. Power designation might prove useful in improving the quality of service the agent provides, scoring an agent based on his compliance to these requirements is very disturbing. So why is becoming a J.D. Powers agent disturbing and why are these requirements possibly threatening the agent’s independent contractor status? Read on and then tell us what you think by emailing us at NAAFAwest@comcast.net Canadian Allstate Agents Sue over Contract Change 6/21/2008
NAAFA has to wonder whether the Canadian courts will be any more sympathetic to the concerns of Allstate agents who are suing their company for breach of contract and also for breach of the nation’s Employment Standards Act (for at least $60 million) than courts are here in America. Apparently, Allstate agents in Canada are considered independent contractors by the company, but according to this article, the agents believe they are employees. Looks like the company made some significant changes to their contract, including lower commissions. Sound familiar? This should be a very interesting case to watch. We’ll try to keep you posted. Worker Moods Make Insurer Reputation, Says Exec 6/21/2008
American Family agents have been telling the company for ages what Auto-Owners Chairman and CEO officer Roger Looyenga said in his keynote address at the Annual America’s Claims Event (ACE). And that is that “just one person with a negative attitude can affect the entire organization.” NAAFA noted in the latest Spring 2008 issue of The NAAFA Report that if the “agents are happy, the customer satisfaction rate will be high.” NAAFA noted that it’s no wonder customer surveys are low…..agents are discouraged and it translates in to unhappy customers. Well, Mr. Looyenga tells it like it is. Wise man, that CEO!! California Judge Rules State Farm Agencies are Not Franchises 3/14/2008
On April 14, 2008, the Superior Court of California, San Joaquin County issued its ruling on the pending Motions for Summary Judgment in the Vice v. State Farm lawsuit. The decision was not favorable to NASFA Update from Rich Pyorre on his case with State Farm! 7/11/2008 Rich Pyorre"s Struggle with State Farm 10/12/2007 Pyorre Email to NAAFA 10-10-2007 State Farm Licensed Staff Agreement State Farm Answers on Licensed Staff Agreement Waiver Court DENIES Am Fam's Appeal in $1 Mill Breach of Contract Case!! Am Fam Appeals $1Mill Breach of Contract Decision Am Fam Agent Wins $1Mill In Breach of Contract Suit |
  
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